TOTAL Chemicals has developed an IT approach to reduce safety concerns associated with the manufacture and storage of chemicals.
The Total Chemicals operational team consists of experienced specialists from within the world of chemicals, blending, distribution and storage.
Total have the ability to manufacture and store a wide variety of chemicals including dangerous goods with Registration Categories covering clauses 3 to 6 and 8 as well as non-hazardous goods, all under cover in dry storage.
Within the chemical industry the ability to speak in a timely way with a suitably knowledgeable person in regard to chemical storage safety and planning issues has always been a problem with the potential for serious adverse outcomes.
To meet this problem head-on Total employed internet consultants WebStation Australia to research the various options available. WebStation chose the proven GObookings AppointmentDiary V9 system to manage the situation automatically by way of online appointments. This solution allows the online customer to firstly select a product range and day; available times are then displayed reflecting the availability of the chemicals storage specialist consultants. Customer appointments are then made for a preferred time in an easy, seamless and user-friendly way. The outcome; the customer is able to book the ‘right’ consultant to telephone them at a time which suits with confirmation by email. The Total consultant then calls back at the appointed time.
Chris Barton Co-Founder of TOTAL Chemicals commented – “Total now has an industry first; a measured and efficient solution to provide faster response times for critical advice for safety and planning issues.”
TOTAL Chemicals range of products include alcohols, chemical manufacturing, toll blending, flexographic solvents, hydrocarbons, oils, greases, lubricants, thinners, paint strippers, safety solvents, solvents, specialty chemicals and raw materials.