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Total Chemicals have deployed an innovative method of delivering safety information in a more structured and timely way by their storage and manufacturing specialists

TOTAL Chemicals has developed an IT approach to reduce safety concerns associated with the manufacture and storage of chemicals.

The Total Chemicals operational team consists of experienced specialists from within the world of chemicals, blending, distribution and storage.

Total have the ability to manufacture and store a wide variety of chemicals including dangerous goods with Registration Categories covering clauses 3 to 6 and 8 as well as non-hazardous goods, all under cover in dry storage.

Within the chemical industry the ability to speak in a timely way with a suitably knowledgeable person in regard to chemical storage safety and planning issues has always been a problem with the potential for serious adverse outcomes.

To meet this problem head-on Total employed internet consultants WebStation Australia to research the various options available. WebStation chose the proven GObookings AppointmentDiary V9 system to manage the situation automatically by way of online appointments. This solution allows the online customer to firstly select a product range and day; available times are then displayed reflecting the availability of the chemicals storage specialist consultants. Customer appointments are then made for a preferred time in an easy, seamless and user-friendly way. The outcome; the customer is able to book the ‘right’ consultant to telephone them at a time which suits with confirmation by email. The Total consultant then calls back at the appointed time.

Chris Barton Co-Founder of TOTAL Chemicals commented – “Total now has an industry first; a measured and efficient solution to provide faster response times for critical advice for safety and planning issues.”

TOTAL Chemicals range of products include alcohols, chemical manufacturing, toll blending, flexographic solvents, hydrocarbons, oils, greases, lubricants, thinners, paint strippers, safety solvents, solvents, specialty chemicals and raw materials.

Web Resources -Total Chemicals – www.totalchemicals.com.au
GObookings Systems – www.info.gobookings.com

Via EPR Network
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New Company TOTAL Chemicals Has Evolved From A Marriage Of Industry Experience And Knowledge Supported By The Latest Technology

On October 1 2008 the doors of TOTAL Chemicals opened with the simultaneous release of their huge, purpose built range of special solvents, chemicals & lubricants and technically advanced web site.

An industry first feature on their web site allows customers to make an appointment online for an obligation free telephone consultation with a specific TOTAL consultant skilled in a particular product type.

To meet this requirement the unique GObookings AppointmentDiary V8 ALF (auto-lead-filter) system was chosen and deployed. This solution allows the online customer to firstly select a product range and day; available times are then displayed reflecting the availability of the consultant(s) for that product. Customer appointments are then made for a preferred time in an easy, seamless and user-friendly way. The outcome; the customer is able to book the ‘right consultant’ to telephone them at a time and day which suits them, with an instant email confirmation.

Simultaneously the auto-lead-filtering process initiates an instant SMS text message and email to that particular consultant. The TOTAL Chemicals Sales Manager also receives an email confirmation for each appointment made and has the capability to view and report on the activity of the various consultants across any number of locations.

TOTAL Chemicals range of products include alcohols, chemical manufacturing, toll blending, flexographic solvents, hydrocarbons, oils, greases, lubricants, thinners, paint strippers, safety solvents, solvents, specialty chemicals and raw materials.

Whilst TOTAL Chemicals is a new entity, the fact is that the research & development, strategic customer interviews, market surveys & pre-planning has been underway for some years.

Tennyson Byrnes Co-Founder of TOTAL Chemicals commented – “what became evident throughout our comprehensive research was that absolutely all of the market segments interviewed were hungry for better service & improved product availability, which, in a perfect world, would ideally also be backed by a company offering total commitment.”

Byrnes added “TOTAL Chemicals was founded on this premise – specifically to offer customers an un-paralleled level of service & technical know how for their dynamic range of solvents, specialty chemicals, along with their unique nation wide custom blending and formulating services.”

Byrnes believes with over 80 years of experience in chemical sales, handling & confidential “ private label “ blending coupled with the experience & accreditation in all facets of their business base this will ensure that even the highest of safety regimes are conformed to. For further information relating to this article see – www.totalchemicals.com.au

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